workshop: building high performance teams

Building High Performance Teams is a workshop that is highly tailored to meet the specific needs of the organization. Teamwork is so critical to the effectiveness of an organization it cannot be overlooked in the scope of continuous improvement.

This workshop focuses on the tools that team members need to be effective and the soft-skills they need to learn to work together effectively.  Deming’s Shewhart Cycle is the foundation for this course, providing the tools and techniques needed to solve problems quickly. The Myers-Briggs Type Indicator is the personality indicator that will help team members understand others. 

Participants are required to apply the tools learned to a real life scenario. Case study simulations and specific condition evaluations allow participants to fully understand when and where to use each tool.  A comprehensive workbook recaps all the course highlights, giving learners a reference they can use well after the course is completed.

Learning Objectives

• Define quality fundamentals
• Describe the components in the Shewhart Cycle
• Identify the different types of teams in an organization
• Analyze and identify high performing team characteristics
• Recognize ineffective team behaviors
• Recognize tools that both identify and analyze problems
• Analyze scenarios and determine correct applications for each quality tool
• Evaluate a case study and decide team issues and quality tools needed

Course Content

• The "Doing" Side of Teamwork vs. the "Being" Side of Teamwork
• High Performing Team Characteristics?
• Effective Teamwork
• Myers-Briggs Type Indicator
• Team Building Exercises
• Brainstorming
• Nominal Group Technique
• Flow Charting
• Affinity Diagrams
• Cause and Effect Diagrams
• Force Field Analysis
• Dot Plots
• Tree Diagrams
• Pareto Diagrams
• Scatter Diagrams
• Prioritization Matrices
• Tool Application Drills
• Case Study
• Exam